Respondus Student Users Guide

CPTC Library Services have computers have the Lockdown Browser software installed for student use on campus. Students may check out equipment such as a webcam.

Please note that Library Services cannot facilitate Respondus exams after 4:30 PM in Camden, Golden Isles, and Jesup and 5:30 PM in Waycross. This is so you have plenty of time to set up and take your exam before the library closes. 

Contact a Library Staff Member today for assistance!

System Requirements for Students

Respondus LockDown Browser is a unique web browser that can be downloaded by faculty or students from the college-specific link HERE

• Windows: 11 and 10
• Mac: macOS X 10.13 to 13.0+
• iOS: 11.0+ (iPad only). Must have a compatible LMS integration. Details.
• Web camera (internal or external) & microphone
• A broadband internet connection

• LockDown Browser and Respondus Monitor are available for Windows, Mac, and iPad devices. For complete details, see the section System Requirements (Students).
• Mobile Phones – LockDown Browser and Respondus Monitor aren’t available for use on mobile phones, such as the iPhone or Android phones.

• Any issues encountered during testing do not cause any progress on the exam to be lost. All answers will be saved, and the test timer will stop. To resume the exam, please force shut down your computer and restart it to access the test again.
• Make sure you have JavaScript and cookies enabled.
• Make sure your browser’s pop-up blocker is turned off.
• Make sure you have an updated version of Java installed and that Java is enabled.
• Remove any other version of Lockdown Browser that is already installed on the computer.
• Temporarily disable the computer’s spyware or anti-virus software. Spyware detection and anti-virus software may interfere with Respondus LockDown Browser. Examples of such software include AVG, Spyware Doctor, Ad-Aware, Spybot, Norton, McAfee, etc.
• Temporarily disable the computer’s firewall. If the computer’s firewall needs to remain enabled, you will need to make sure that LockDown.exe application is allowed full access to the Internet, which means you may need to enter the LockDown Browser executable file into your firewall as an “Exception”
• Close all open programs and applications. If using a PC access this through your Task Manager. If using a Mac access this through the Activity Monitor.
• Clear all cookies and cached files from the web browser.
• Make sure the internet connection is stable. Respondus LockDown Browser requires a constant Internet connection. If there’s any break in connectivity to the Respondus LockDown server, the page contact could be lost, resulting in a white-screen.
• If the page freezes while attempting to load a question (“White Screen”), or the browser freezes when submitting your test, you may need to completely reboot your computer. 

Several resources are available if you encounter problems with LockDown Browser:

• The Windows and Mac versions of LockDown Browser have a "Help Center" button located on the toolbar. Use the "System & Network Check" to troubleshoot issues. If an exam requires you to use a webcam, also run the "Webcam Check" from this area
• 24/7/365 Live Chat Support is also available from the Help Center, or from within the "it's not working" troubleshooter.
• Respondus has a Knowledge Base available from support.respondus.com. Select "LockDown Browser & Respondus Monitor" as the product to view helpful articles.
• If you're still unable to resolve a technical issue with LockDown Browser, go to support.respondus.com and select "Submit a Ticket". Provide detailed information about your problem and what steps you took to resolve it