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Stingray Success: Student Success

Getting Started with Stingray Experience - Using MyCPTC, OKTA, Banner, Blackboard, & CPTC Email

Setting up Okta Verify

Okta Verify is your verification tool to access Stingray Experience. Be sure this is set up before the semester starts so you can access your classes. 

Here are the links to download Okta Verify. Once downloaded, follow the steps below to set up Okta Verify. 

Android Play Store: https://play.google.com/store/apps/details?id=com.okta.android.auth&hl=en_US

App Store (Apple IOS): https://apps.apple.com/us/app/okta-verify/id490179405

Registering for Classes in Stingray Experience

Stingray Experience and CPTC Email Tutorials

Tips for Using Stingray Experience, Blackboard, and CPTC Email through OKTA

Compatible Web Browsers, Clearing Cookies and Cache

  • Internet Explorer and Edge are not compatible with Blackboard. The compatible web browsers are listed in the Blackboard Libguide. Switching between compatible web browsers such as Firefox and Chrome can help when error messages are received.
     
  • To easily clear cookies and cache in Google Chrome:  Use the keyboard shortcut while in Google Chrome Ctrl+Shift+Delete. Change the Time Range to All Time or Beginning of Time.

Password Troubleshooting

  • The default original password with your date of birth CptcMMDDYY should be changed when you gain access for security purposes. Your student password expires periodically based on a schedule set by the CPTC IT Department with notices sent to school email.
     

  • Please Note that the Self-service option will only be usable if a student has logged into their CPTC email previously and set up multi factor identification information. When logging in to Okta for the first time, students are prompted to provide forms of verification such as the Okta Verify app. The web address for Okta is https://login.coastalpines.edu

    -Okta Login

    -Okta Account Reset (must have previously logged into Okta to set up account recovery)

    -Okta Quick Start Guide

    -Okta Plugin Installation Directions

  • Password Reset Options- also see MyCPTC Student email & Logon guidance.

    1. Use the Okta Self Service Password Reset. This only works if you have set up your account authentication before you need a reset.

    2. Reset within student email account settings or on a CPTC campus computer by using CTRL+ALT+DEL keyboard shortcut to access the change password feature.

    3. Submit a Helpdesk Request Form directly from the Blackboard Login page to contact our Distance Education department. Expect at least a 24-hour wait.

    4. Reset in person or over the phone at a CPTC library during library hours.

Other Helpful Links