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Tech Help

Your one-stop guide to troubleshooting problems and connecting to resources to help you navigate BannerWeb, Blackboard, MyMathLab, Microsoft Office, SNAP, email and more.

Password Resets

Your full email address and password are used to log on to CPTC computers. To log on to Blackboard or BannerWeb, you use only the first part of your email address (everything before @) and your password.

You have one password for all three accounts.

If you have forgotten your password, you will need to reset it.

There are 3 ways to reset/change your password:

1. Use the Microsoft User Self Service Password Reset. This only works if you have set up your Office 365 email account self-authentification before you need a reset.

2. Contact a Student Affairs Assistant during office hours.

3. Do it in person at a CPTC library during library hours. Current photo ID is required. No exceptions.