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Tech Help

Your one-stop guide to troubleshooting problems and connecting to resources to help you navigate BannerWeb, Blackboard, MyMathLab, Microsoft Office, SNAP, email and more.

What is SNAP?

SNAP is web-based training and assessment software.

 

Troubleshooting

If you're having problems loading SNAP, try this:

  1. Switch to Google Chrome browser
  2. Enable pop-ups.
  3. Click on the three small vertical dots in the far top right corner of the browser window.
  4. Select "Settings."
  5. Scroll down to the very bottom and click on "Advanced."
  6. In the "Privacy and security" box, click on "Content settings." 
  7. Click on the "Popups" link.
  8. If your popups are blocked, slide the button to the right to enable them. The status should change to "Allowed."

IT Help

Email: 

SNAP 2013: snap2013@emcp.com 

SNAP 2010/Classroom Support: snap2010@emcp.com 

 

Live Chat:

OSTicket Support Ticket System

 

Phone:

Call 1-800-328-1452, (press 2) for Technical Support. Every day, 9 am – 11 pm (EST). 

 
Product Support:

http://support.emcp.com/support/snap/