CPTC Information Technology does not provide support to faculty, staff or students who have issues with instructional software on their personal machines whether it be a laptop, tablet, phone or computer at home or on campus. This includes problems with SNAP, MyMathLab and Microsoft Office/Office 365.
Please use the contact information in this guide to seek IT help from the companies that make these products.
What is SNAP?
SNAP is web-based training and assessment software.
If you're having problems loading SNAP, try this:
Switch to Google Chrome browser
Click on the three small verticle dots in the far top right corner of the browser window.
Scroll down to the very bottom and click on "Advanced."
In the "Privacy and security" box, click on "Content settings."
Click on the "Popups" link.
If your popups are blocked, slide the button to the right to enable them. The status should change to "Allowed."