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Tech Help

Your one-stop guide to troubleshooting problems and connecting to resources to help you navigate BannerWeb, Blackboard, MyMathLab, Microsoft Office, SNAP, email and more.

What is SNAP?

SNAP is web-based training and assessment software.



If you're having problems loading SNAP, try this:

  1. Switch to Google Chrome browser
  2. Enable pop-ups.
  3. Click on the three small vertical dots in the far top right corner of the browser window.
  4. Select "Settings."
  5. Scroll down to the very bottom and click on "Advanced."
  6. In the "Privacy and security" box, click on "Content settings." 
  7. Click on the "Popups" link.
  8. If your popups are blocked, slide the button to the right to enable them. The status should change to "Allowed."

IT Help


SNAP 2013: 

SNAP 2010/Classroom Support: 


Live Chat:

OSTicket Support Ticket System



Call 1-800-328-1452, (press 2) for Technical Support. Every day, 9 am – 11 pm (EST). 

Product Support: